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Refund and return policy

Last updated: August 31, 2026

We want you to be satisfied with your purchase from Johnson Sports Memorabilia. This policy explains how returns, exchanges, and refunds work for orders placed on our website or in our Cedar Lake shop.

Return window

  • You may return eligible items within 30 days of the delivery date shown on your tracking confirmation.
  • For in-store purchases, the 30-day return window begins on the date of purchase.
  • Items must be returned in the condition described below to receive a refund.

Eligible items

  • Sealed products (hobby boxes, blasters, packs, tins, ETBs, cases): eligible if factory sealed, unopened, and in the same condition as received, with original packaging intact.
  • Memorabilia and signed items: eligible if unused, undamaged, and returned with any certificates, holograms, or authentication paperwork included with the original purchase.
  • Defective or damaged items: eligible for return or exchange within 30 days of delivery regardless of whether the product was opened, if the defect existed at the time of sale.
  • Incorrect items: if we shipped the wrong product, we will provide a prepaid return label or accept return at our shop and issue a full refund including original shipping.

Non-returnable items

  • Opened or tampered sealed trading card products (including opened booster packs, boxes, or cases) unless defective or damaged upon arrival.
  • Products with broken factory shrink wrap, missing seals, or evidence of opening.
  • Items marked Final Sale on the product page.
  • Digital products or gift cards, if offered.
  • Items returned after the 30-day return window.

Return methods

  • Return by mail: Contact us to receive return instructions. Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or damage in transit. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
  • Return in store: Bring your item and proof of purchase to Johnson Sports Memorabilia, 12834 Wicker Ave, Cedar Lake, IN 46303 during business hours (Thu–Fri 10 AM–2 PM, Sat–Sun 10 AM–3 PM).

Return condition

  • Items must be returned in original packaging when possible.
  • Include your order number, name, and contact information inside the return package.
  • We may refuse returns that show excessive wear, missing components, or damage caused after delivery.

Restocking fee

We do not charge a restocking fee for eligible returns.

Refund processing

  • Once we receive and inspect your return, we will notify you by email whether your refund is approved.
  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days after approval for the refund to appear on your statement (timing depends on your bank or card issuer).
  • Original shipping charges are non-refundable unless the return is due to our error or a defective/damaged item.
  • Return shipping costs are not refunded unless the return is due to our error, a defective product, or damage in transit.

Exchanges

If you need a different item, contact us. The fastest option is to return the original item for a refund and place a new order for the item you want.

Cancellations

  • Orders may be cancelled before they ship. Contact us as soon as possible at +1 (803) 343-4484.
  • Preorder cancellations are accepted until the item ships unless otherwise noted on the product page.

Contact us about a return

Johnson Sports Memorabilia
12834 Wicker Ave, Cedar Lake, IN 46303
Phone: +1 (803) 343-4484
Website: johnsonsportsmemorabilia.myshopify.com

This return policy applies to customers in the United States.